Frequently Asked Questions
The land price does not include air travel, airline fees, airport or departure taxes, transfers, visas, customary end of trip gratuities for your tour manager, driver, local guides, hotel housekeepers, cruise ship wait staff, and any incidental charges.
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Are airport and hotel transfers available?
Roundtrip airport-to-hotel transfers are provided FREE for all passengers who purchase our tours as a package. These transfers are available on the first and last day of the tour date and do not apply to pre and post night stays.
If you are booking a ‘tour only’, Collette can purchase transfers at an additional cost of £60 per person, round trip. Some restrictions may apply.
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Do you accept late bookings?
Tour sales normally close 7 days prior to departure. All late bookings are on request and must be guaranteed with a credit card if within 60 days of departure date
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What is the difference between a twin room and a double room?
A double room is designed to accommodate two people, but may not have two separate beds. A twin bedded room has two separate beds of any size, and is the type most commonly utilized. Return to top
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What size is a triple room?
A triple room is the same size as a twin bedded room and beds will accommodate three people; but we cannot guarantee that there will be three separate beds. If there are only two beds, a rollaway may be requested but cannot be guaranteed due to size of room and fire codes
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Do you rotate seats on tours?
Seats are rotated on board the coach for all Collette tours under the direction of the tour manager. So that we do not show partiality among passengers, exceptions cannot be made.
Please Note: All Collette tours feature a NO SMOKING POLICY. Frequent stops are made for your convenience.
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Can I extend my tour to see more of a region?
Yes! You may enhance your tour with either an extension, offered on select tours, or by purchasing pre/post hotel stays.
Extensions may be "hosted" rather than escorted. When hosted, passengers will be greeted upon arrival by a local tour manager who will provide all included services, and be available on-call during the duration of the extension. A minimum number of passengers may be required to operate some extensions. Extensions not purchased at time of deposit are subject to availability and applicable charges at time of request. Collette also offers pre and post hotel nights before and/or after a tour for you to explore the destination independently. Should you purchase additional nights, please be advised that your tour manager will not be available during this time.
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Would my tour date ever be changed?
Collette Worldwide Holidays reserves the right to cancel any tour prior to departure for any reason. Should this happen, Collette Worldwide Holidays will make every effort to protect you on another departure date and if an alternate cannot be found, a full refund will be made. Air booked through Collette Worldwide Holidays will be protected. We cannot be held responsible for other air arrangements.
Should you decide to change your reservation after initial booking, please refer to Section 6 of our Terms and Conditions of Booking outlined in our brochure and also available upon request by calling 0800 804 8705.
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Where do I meet my tour manager?
Your tour will begin at your first hotel. The tour manager will make contact with you at the hotel and will provide details relating to your tour. The hotel address and phone number will be included in your documents.
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How can I be best prepared for the pacing and physical requirements on a Collette tour?
Tour pacing varies by itinerary, as each destination, its sightseeing and activities are unique. Pacing is often subject to personal interpretation, however at Collette we do include the best a destination has to offer, enhancing your overall tour experience. For overnight pacing of a tour, please refer to the "Your Itinerary" section on each tour page. This describes the number of nights you will stay in each hotel during your tour. The day by day descriptions will provide additional detail about the number of activities included in each day. Some of the most unique sightseeing can mean accessing locations that restrict motorcoaches, especially in historic areas. For your comfort, we recommend packing walking shoes so you fully enjoy every aspect of your holiday.
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Do I need to be a member of Smithsonian to take a Smithsonian Journeys Travel Adventures tour?
Yes, all Smithsonian Associates are invited to join our tours. If you are not currently an Associate you will be mailed the Smithsonian membership form with your pre-departure information packet. The membership fee is £38 per person. In addition to unique travel opportunities, Associates also receive the following benefits:
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- What is not included in the tour price?
- Are airport and hotel transfers available?
- Do you accept late bookings?
- What is the difference between a twin room and a double room?
- What size is a triple room?
- Do you rotate seats on tours?
- Can I extend my tour to see more of a region?
- Would my tour date ever be changed?
- Where do I meet my tour manager?
- How can I be best prepared for the pacing and physical requirements on a Collette tour?
- Do I need to be a member of Smithsonian to take a Smithsonian Journeys Travel Adventures tour?
The land price does not include air travel, airline fees, airport or departure taxes, transfers, visas, customary end of trip gratuities for your tour manager, driver, local guides, hotel housekeepers, cruise ship wait staff, and any incidental charges.
Return to top
Are airport and hotel transfers available?
Roundtrip airport-to-hotel transfers are provided FREE for all passengers who purchase our tours as a package. These transfers are available on the first and last day of the tour date and do not apply to pre and post night stays.
If you are booking a ‘tour only’, Collette can purchase transfers at an additional cost of £60 per person, round trip. Some restrictions may apply.
Return to top
Do you accept late bookings?
Tour sales normally close 7 days prior to departure. All late bookings are on request and must be guaranteed with a credit card if within 60 days of departure date
Return to top
What is the difference between a twin room and a double room?
A double room is designed to accommodate two people, but may not have two separate beds. A twin bedded room has two separate beds of any size, and is the type most commonly utilized. Return to top
Return to top
What size is a triple room?
A triple room is the same size as a twin bedded room and beds will accommodate three people; but we cannot guarantee that there will be three separate beds. If there are only two beds, a rollaway may be requested but cannot be guaranteed due to size of room and fire codes
Return to top
Do you rotate seats on tours?
Seats are rotated on board the coach for all Collette tours under the direction of the tour manager. So that we do not show partiality among passengers, exceptions cannot be made.
Please Note: All Collette tours feature a NO SMOKING POLICY. Frequent stops are made for your convenience.
Return to top
Can I extend my tour to see more of a region?
Yes! You may enhance your tour with either an extension, offered on select tours, or by purchasing pre/post hotel stays.
Extensions may be "hosted" rather than escorted. When hosted, passengers will be greeted upon arrival by a local tour manager who will provide all included services, and be available on-call during the duration of the extension. A minimum number of passengers may be required to operate some extensions. Extensions not purchased at time of deposit are subject to availability and applicable charges at time of request. Collette also offers pre and post hotel nights before and/or after a tour for you to explore the destination independently. Should you purchase additional nights, please be advised that your tour manager will not be available during this time.
Return to top
Would my tour date ever be changed?
Collette Worldwide Holidays reserves the right to cancel any tour prior to departure for any reason. Should this happen, Collette Worldwide Holidays will make every effort to protect you on another departure date and if an alternate cannot be found, a full refund will be made. Air booked through Collette Worldwide Holidays will be protected. We cannot be held responsible for other air arrangements.
Should you decide to change your reservation after initial booking, please refer to Section 6 of our Terms and Conditions of Booking outlined in our brochure and also available upon request by calling 0800 804 8705.
Return to top
Where do I meet my tour manager?
Your tour will begin at your first hotel. The tour manager will make contact with you at the hotel and will provide details relating to your tour. The hotel address and phone number will be included in your documents.
Return to top
How can I be best prepared for the pacing and physical requirements on a Collette tour?
Tour pacing varies by itinerary, as each destination, its sightseeing and activities are unique. Pacing is often subject to personal interpretation, however at Collette we do include the best a destination has to offer, enhancing your overall tour experience. For overnight pacing of a tour, please refer to the "Your Itinerary" section on each tour page. This describes the number of nights you will stay in each hotel during your tour. The day by day descriptions will provide additional detail about the number of activities included in each day. Some of the most unique sightseeing can mean accessing locations that restrict motorcoaches, especially in historic areas. For your comfort, we recommend packing walking shoes so you fully enjoy every aspect of your holiday.
Return to top
Do I need to be a member of Smithsonian to take a Smithsonian Journeys Travel Adventures tour?
Yes, all Smithsonian Associates are invited to join our tours. If you are not currently an Associate you will be mailed the Smithsonian membership form with your pre-departure information packet. The membership fee is £38 per person. In addition to unique travel opportunities, Associates also receive the following benefits:
- 12 issues of Smithsonian magazine.
- Discount of 10% at Museum shops and on catalogue purchases.
- Personalized membership card.
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